Experience

About Expedien

Expedien's Data Strategy Services Unlock the Business Value in Your Data

  • We focus exclusively on Business Intelligence(BI), Big Data(BD) Analytics and Enterprise Data Management (EDM) services.
  • Our Business Value(BV) methodologies BV-EDM™, BV-BI™ and BV-BD™ methodologies align your data strategy with your business goals.
  • Our approach is business centric, tool agnostic and business process oriented.

Data Quality Solution for a Global Insurance Firm

  • The client is a global insurance company serving more than 50 million people worldwide. The client had the challenge of poor customer data residing in a variety of legacy systems. Expedien provided a successful data quality solution and established an enterprise view of customers that resulted in a $40,000 reduction in monthly mailing costs, a keen understanding of customer needs to position new financial services products, and improved customer service.

  • Key Challenges

    • In order to collect the correct claim billing amount & advertise new insurance plans, the client has been sending mail to their enrollees and business contacts. The client was facing challenges using address data from different data sources for their marketing efforts & claims billing amount collection.

      These challenges included:
      • The same person could often be found several times in different data sources. A slightly different spelling of the name would result in several mailings being sent to the same person.
      • Every person should receive the same mailing only once. As a primary and secondary enrollee of different plans a person could be found several times. This would cause several mailings to the same person.
      • Mailings couldn't be delivered because the existing address information was often inaccurate, incomplete or out dated. Addresses needed to be updated manually.
    • Data resides in various source systems. Data duplication, data redundancy and hence lack of meaningful information on policy, accounts, providers, customer etc. for effective business decision making.
    • Manual or compartmentalized reporting across the organization.

    Implementation Highlights

    • Performed data health assessment.
    • Developed a comprehensive data quality strategy and roadmap.
    • Helped develop a data governance strategy.
    • Performed data cleansing, data profiling activities and developed reusable data quality components using SAP Business Objects Data Services and Data Insight tools.
    • Developed and implemented comprehensive data testing plans
    • Developed a comprehensive data warehouse solution.
    • Developed enterprise wide reports and dashboards for various metrics needed to produce key performance indicators for various management personnel

    Benefits

    • The client was able to reap half-a-million dollars cost benefit in the very next quarter after the project went live.
    • Address data from all data sources is stored in one database.
    • Missing address information is automatically updated before data is used for mailings as an ongoing continuous data quality assurance program.
    • The number of duplicates across all data sources has been reduced drastically.
    • Increased efficiency for mass mailings, resulting in reduced costs per campaign.
    • Automated dashboards and reports across the organization providing useful information on key performance indicators resulting in significantly improved efficiency, growth and profitability.

    Expedien Differentiation

    Expedien has deep expertise in providing Data Quality, Data Governance, Data Warehousing, and Business Intelligence services to Insurance vertical.

Our Assurance

Reduce costs, enable new business capabilities and drive continuous process improvements.

  • We believe that for us to succeed in meeting your goals, we must be a strategic business partner providing strategic advice and relying on analytical objectivity and deep domain expertise around a set of value-add consulting services.
  • As a trusted advisor, we bring significant impact to your businesses as a partner in transformational initiatives.
  • As expert implementers, we proactively deliver the benefits of innovation, bringing you the best talent for your needs regardless of where they or you are located.
The Expedien Difference

It's in our DNA. Placing our clients first is embedded in the Expedien culture. By investing in our people and resources, we bring new ideas and innovation to help you succeed in a changing business environment.