We offer business process outsourcing solutions to our global clients by leveraging process, domain and people management expertise. We have built our organization around managing risk for our clients through a scalable, cost-effective and predictable delivery platform. Our clients need a strong partner with the expertise, resources, and proven solutions to help navigate a dynamic business environment. We further combine our in-house expertise with our solid technology foundation to bring value to our clients on a consistent basis. Our clients use this powerful combination to help them:

• Minimize capital outlay while still benefiting from best in-practice process management skills
• Improve profitability and productivity through operational efficiencies and focus on meeting customer needs
• Expand volumes, markets and product offerings
• Deal with a changing and challenging business environment

Our objective is to enable our customers so that they can move up the risk-reward curve by providing them the benefits of outsourcing while effectively managing and mitigating risks associated with off-shoring, based on our experience and process management skills.

No wonder our customers trust us. Our focus is on building long and deep relationships with our clients, and we do not view ourselves as an external agency but as a strategic extension of their capacity. Based on a simple principle - 'treat each client's needs as unique' and using our Value Extraction approach, we provide you both voice and non-voice offerings across verticals and horizontals.

For those of our customers who wish to leverage offshoring as a strategy for better business, we offer a variety of offshoring models. Our customers enjoy increased ability to service business requirements, access to resources who have a deep understanding of their domain and a highly secure environment into which they can transition their applications.

Our customers may choose to leverage offshoring as a strategic advantage through a variety of engagement models:

Dedicated offshore development centers:
As a part of this model, we will assign a secure and controlled area that replicates the working environment (in terms of technical setup) at the client site. The benefits of this model to our customers are:

• Continuity of resources working on their projects
• Creation of a pool of resources trained in their domain and business processes
• Easy ramp up and down to meet changing business requirements

Virtual Joint Venture or Joint Venture (at right size):
As a part of this model, customers can leverage their offshore presence to improve competitive advantage. With structured contract templates, and clear non-compete clauses, we can be the ideal partners to help you increase competitive advantage.

BOT/Build-Operate-Transfer:
Your own setup without any of the attendant problems. We have experience with setting up world-class facilities for ourselves as well as for our partners, and we have done this in record time. Our strong recruitment engine helps us recruit the top talent for working on your projects. You also benefit from our mature CMM level-5 certified software processes and our P-CMM level 3 people management processes.

BPO: Outsource the management of your processes so you can concentrate on your core business. Our BPO facility is equipped with the latest voice and data connectivity and fault tolerance infrastructure to be able to manage your processes efficiently and effectively. Our detailed process metrics dashboard ensures that you have regular updates on the status of the processes offshored. Innovative pricing models and a high degree of customer focus make us the ideal partner to meet your BPO requirements.

Our Capabilities:

Reliable, Assured and Confident Delivery:
Our capabilities are what make us confident in delivering the highest quality with managed risks at competitive prices to you. This competence runs through infrastructure, people, operations and transition capabilities.

Infrastructure:
Expedien BPO centers are equipped with state-of-the-art infrastructure, using the best vendor products, and serviced by top-notch professionals. This gives us the confidence to deliver resilient quality at an unmatched scale.

People:
These centers are currently staffed with close to 200 agents providing a range of services, both voice (35% of the workforce) and non-voice (65% of the workforce). With a strong focus on domain and process understanding, approximately 60% of our staff possesses between 5 to 10 years of experience, which gives us the confidence to not only meet your SLAs, but to exceed them.

Operations and Transition:
Expedien follows a defined Six Sigma transition methodology, driven by a detailed migration toolkit and full project management rigor. We have a highly experienced transition team with strong industry expertise, which gives us the confidence to migrate your processes and reengineer them during transition on schedule.