Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24x7 basis. At Expedien, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution.

Our host of customer care services helps in establishing and maintaining 'customer relationship management'. Examples of this include customers calling to check on their order, account, or reservation status, or to inquire about offered product and services or complex questions (escalations, premier queues). The customer care arm also provides inbound sales including cross-sell and up-sell services. This has generated significant revenues to our clients.

We provide exceptional experience in:

• Customer retention
• Research escalated cases and provide solution
• Order management
• Billing queries
• Cross-sell / up-sell purchases
• Product information support
• Compliant and query resolution
• Activation and change of services
• Warranty / replacement support
• Booking and reservations
• Loyalty programs
• Account queries and maintenance
• Insurance claims calls