"Reducing risk and enhancing bottom lines"

We have implemented both inbound and outbound calling processes for our financial services clients. The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime customers of the client. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment. The agents handling these accounts are fully compliant with the Fair Debt Collections Act. All agents are trained and tested comprehensively on FDCPA. In addition, production scheduling and call processes are designed to ensure full adherence to FDCPA at all times.

By working with Expedien, you can expect:

• To reduce your operating costs by 40% or more by having your collections handled by our offshore delivery centre.
• Project and client management provided out of our offshore office, providing you with the best of offshore benefits.
• A professional and ethical approach to dealing with your customers, ensuring that your reputation is protected.
• Full compliance with data protection and other related legislation. Our operations conform to all Codes of Practice provided by the Credit Services Association.
• A choice of engagement models - we can work as an extension of your credit department or you can completely outsource your collections to us.
• Customized solutions and strategies including:
  • Consumer and Commercial Debt Recovery
  • Inbound/outbound telephone activity
  • Full letter cycle
  • Trace and collect
• A focus on telephone collections and increasing success rates through over-the phone payment techniques. (A recent study highlights that collections conducted over the telephone have the highest success rates).