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Our Quality Policy:
"Expedien is committed in providing quality services and products to its customers world-wide, meeting and exceeding their requirements at optimum cost, on time every time."
Our Quality Objectives:
Towards meeting the stated quality policy Expedien has drawn up the following quality objectives:
- To augment our customer delight in terms of quality of products to be measured by:
- 100% on time delivery.
- Excellence in Quality and Customer Services.
- Prompt action on customer complaints.
- To ensure that customer satisfaction level measured by various processes is at least 90%.
- To gradually move to maximum 3 % failures at Unit Testing Level.
- To maintain all systems in functioning mode at least 95 % of the working time in terms of hardware related issues, to be monitored based on issue management application.
- To secure all systems and networks and achieve Zero time loss due to Crash or Virus, to be monitored based on emails received on support ID.
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- To improve competency level of employees by constant training:
- To impart monthly internal trainings to all employees
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- To impart quarterly external trainings to all employees.
- Project Managers as well as developers to own allocated task and take it to a 100% completion.
- Project Managers and developers to share their knowledge and not hold it for their job protection,every project aspect shall be documented.
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