Business Needs:
The SAP environment was complex and had inbound and outbound interfaces to a number of legacy systems. SAP environment was a dynamic one given ongoing acquisition of new businesses/products by client.

Challenges:

• To develop or modify ABAP reports/programs, Interfaces as per changing business needs.
• To bring down open problem tickets to manageable levels within first 4 months of the support engagement.

Our Role:
Expedien has been engaged in providing a complete SAP service spectrum including SAP ABAP programs development and production support using its onsite/offsite/offshore model.

• Improved (Service Level Agreements) SLAs and greater cost benefit (35% cost saving) by leveraging its Global Delivery Model.
• Faster rollover for ABAP Development through Offsite ABAP development facilities, resulting into open problem tickets to almost zero.

Technology:
The SAP Landscape has 4 systems;

• Development, QA and Production.
• Version of SAP components - SAP 4.6B
• Problem ticket tool – Remedy
• Batch monitoring tool – Autosys