About Expedien

Expedien's Data Strategy Services Unlock the Business Value in Your Data

  • We focus exclusively on Business Intelligence(BI), Big Data(BD) Analytics and Enterprise Data Management (EDM) services.
  • Our Business Value(BV) methodologies BV-EDM™, BV-BI™ and BV-BD™ methodologies align your data strategy with your business goals.
  • Our approach is business centric, tool agnostic and business process oriented.

Support & Services

  • Every system needs support and maintenance whether the customer is going live tomorrow or has already gone live. In the midst of the growing complexity of ever evolving new technologies, the demand for support is increasing day by day. It is important to take the necessary steps to optimize IT applications, reduce the total cost of ownership, improve end user satisfaction and thereby get better business results.

    Keeping in mind the on-going demand for customer needs, Expedien has built a dedicated Business Intelligence (BI) and Applications support practice to help the clients with the day to day support requirements. Our dedicated BI and Applications support practice offerings range from: 24 by 7 production support for your global needs to support for that long desired enhancement project.

    Depending on your needs, we are flexible with SLA based, shared pool, dedicated resource and On-Demand options. Our delivery model is adaptable to your needs too. Our proven ticket management, along with our combination of offshore and onshore services provides you with a cost effective means of supporting your application anytime after your go-live date. Our strong competency in all areas of Business Intelligence, SAP, Business Objects, Oracle BI, Microsoft BI products and our robust support methodology full of in-house tools and templates accelerate the support transition process.
  • Key Elements of Expedien Applications Support Services:

    • Dedicated BI Applications Support and Offshore Practice
    • Flexible approach: SLA based, shared pools, dedicated resources, On-Demand
    • Flexible model: onsite/offsite/offshore
    • Support both Enhancements Projects and Production Support
    • Ability to provide 24 by 7 support using offshore center
    • Competency in all areas of Business Intelligence, SAP and Business Objects
    • Robust Support/Transition Methodology for setting up help desk and production support
    • In house tools & templates to accelerate the support/transition process