Leveraging Digital Transformation, Business Intelligence and Big Data Analytics for Healthcare Management – A Major Healthcare Provider
The client is a worldwide leader in medical care, research, and education with more than $8 B in annual revenue. Faced with a portfolio of incompatible legacy systems that hindered its ability to compete, the client embarked on a multi-year business transformation program to attain market leadership by improving operational excellence as building a sustainable competitive advantage through operations management.
- Patient flow and utilization – Inefficient use of resources, high associated costs
- Lack of timely access to critical information required to lower waste, reduce cost and improve outcomes in the supply management process
- Readmissions and hence lower patient satisfaction, higher chances of negative outcome and risk of penalties
- Problems with claims management, denials, and account receivables delays
- Lack of Human Resource insights resulting from inability to meet the workforce requirement in a timely manner
- Lack of real-time access to process-of-care information and analytics of patients, a critical factor in emergency care
- Inability to do Regulatory & Compliance Reporting in a timely manner
- Inability to do any predictive analytics
- Leveraging Business intelligence system to understand the patient flow and utilization patterns and allocate staff accordingly that result in shorter waiting times and more efficient use of resources. Huge cost savings and higher customer satisfaction!
- Using Digital supply chain technologies and analytics to measure utilization rates, order strategically to reduce the chance of stock going out-of-date, and ensure standardization in the purchasing process that helps significantly reduce costs without adversely affecting patient care
- Using Digital transformation, procurement team is able to leverage data from its digital supply chain to monitor supply chain performance, engage in direct contracting with suppliers, and optimize for the most competitively priced suppliers/li>
- Integration of patient information such as EHRs, lab results and physician orders that allows physicians to prioritize which intensive care unit patients are most in need, and respond accordingly
- Deriving intelligence and improving patient communication from clinical decision support and clinical analytics along with patient behavior, and patient-centered care that help reduces patient readmission significantly
- Real-time access to process-of-care information and analytics, a very important tool in emergency care
- Trustworthy financial and HR analytics providing true insights into key performance indicators in finance and human resource
- Providing the best level of care for patients based on well-analyzed data
- Regulatory and compliance reporting in an easy to maintain and timely manner
- Predictive analytics on disease prevention and management by combining current patient data with historical data in the region
- A cloud-based business intelligence and analytics system that is fed from a comprehensive data repository having data from multiple sources such as Financial, HR, EHR, SAP, Supply Chain System, Lab results and so on.
- Digital supply chain technologies such as RFID enabled items, and a tool giving suppliers real-time visibility of inventory levels for each line-item were implemented
- Built repeatable and reusable data quality routines, data governance and master data management system
- Simplified the offload of “cold data” from the traditional data warehouse to a low-cost storage solution (Hadoop) that offers seamless access to all data by applying high-performance query federation.
- Extended the value in the traditional data warehouse by logically combining it with unstructured data from the lake and from other corporate and public sources